FAQ
📦 ORDER & SHIPPING
📦 ORDER & SHIPPING
How long does delivery take?
How long does delivery take?
Most orders will be delivered within 2-3 days. In some cases it can take up to 5 business days depending on your location in the UK.
How much does shipping cost?
How much does shipping cost?
We offer free express shipping on orders over £40 to England, Scotland, and Wales. Orders under £40 will have a £5.99 shipping fee. For Northern Ireland, free shipping applies over £40, with orders under £40 having a £7.99 shipping fee.
Can I track my order?
Can I track my order?
Yes! Once your order has shipped you'll receive a confirmation email with a tracking number. Please allow 24 hours for tracking information to become available.
My order hasn't arrived, what should I do?
My order hasn't arrived, what should I do?
If your order hasn't arrived within 7 days of your shipping confirmation email, please contact us with your name and order number and we'll look into it right away.
Where can I buy VITHIT in store?
Where can I buy VITHIT in store?
We're stocked in various retailers across the UK and worldwide. Find us in store here.
🍉 PRODUCT & VITAMINS
How many vitamins are in VITHIT?
How many vitamins are in VITHIT?
Every VITHIT contains up to 8 vitamins. You can find out exactly what's in your favourite drink on our individual product pages.
How much sugar is in VITHIT?
How much sugar is in VITHIT?
Not much! Every VITHIT has less than 7g of sugar per bottle, some of our drinks are even sugar free.
Is there caffeine in VITHIT?
Is there caffeine in VITHIT?
VITHIT contains a small amount of natural caffeine from the tea leaves used in some flavours. VITHIT Boost contains 0mg of caffeine as Rooibos tea is naturally caffeine-free.
What's the difference between Classic, Sparkling, and Effervescents?
What's the difference between Classic, Sparkling, and Effervescents?
- VITHIT Classic is our original 500ml still drink. It's the perfect lunchtime companion.
- VITHIT Sparkling comes in cans with a light fizz.
- VITHIT Effervescents are multivitamin powder sachets you dissolve into cold water, great for on-the-go hydration.
How do I use the Effervescent sachets?
How do I use the Effervescent sachets?
Simply drop one sachet into 400ml of cold water, let it fizz and dissolve, then drink. Each sachet delivers vitamins, electrolytes, and natural fruity flavour.
🌿 QUALITY & INGREDIENTS
Is VITHIT vegetarian/vegan-friendly?
Is VITHIT vegetarian/vegan-friendly?
Yes! VITHIT drinks are 100% vegan and vegetarian friendly. No animal-derived ingredients, just fruity goodness, vitamins, water and functional tea extracts.
Our VITHIT Effervescents are vegetarian friendly, but aren’t suitable for vegans.
Is VITHIT gluten-free?
Is VITHIT gluten-free?
Yes, all VITHIT drinks are gluten-free.
Are the colours in VITHIT natural?
Are the colours in VITHIT natural?
Yes. We use colours from natural sources, like purple potato and chlorophyll from leaves, to give our drinks their bold, fruity look. No artificial colours over here.
Are VITHIT bottles recyclable?
Are VITHIT bottles recyclable?
Yes, our bottles are recyclable and made using recycled plastic. Our Sparkling range uses aluminium cans.
🔁 RETURNS & SUPPORT
Can I return my order?
Can I return my order?
As VITHIT is a perishable food product, we're unable to accept returns unless the product you received is defective. If something isn't right, please get in touch and we'll sort it.
What if I receive a damaged or defective product?
What if I receive a damaged or defective product?
We're sorry to hear that - please contact us with your order number and details of the issue. We'll arrange a free replacement or refund within 14 days.
How do I manage or cancel my subscription?
How do I manage or cancel my subscription?
You can skip, swap, or cancel your subscription at any time. Log in to your account to manage your preferences, or contact us if you need help.
I have a question that's not covered here, how do I get in touch?
I have a question that's not covered here, how do I get in touch?
Head to our Contact page and send us a message. We'll get back to you as soon as we can.